Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
How do returns work?
To make a return, please fill in the following form here. You will then receive the shipping label easily and conveniently by email and receive information on how to proceed. In this way, the return is free for you.
The return guarantee will be accepted as long as the products are in perfect condition, reels with more than 250g of use cannot be changed or more than 30 days after purchase without any exception.
Please pack the returned items properly so that they are not damaged during transport.
You must also indicate the exact reason for the return and the following information: name, address, order number.
Remember that if you make a mistake in the shipping address and the package is returned, you must pay for the new shipping, if you want to cancel the package and want a refund, the first shipment will be deducted from the total amount of your purchase
How will the money be returned to me?
Once we’ve successfully received your return within the 30-day return period, we’ll issue a refund to your original method of payment within a few business days. If you prefer, we can also make the refund in a coupon for your next order.
Once we process your return, we will send you the confirmation by email.
If you have any questions, you can contact us at any time.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to: {physical address}.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at {email} for questions related to refunds and returns.